Shipping & Payment Terms
1. Delivery Destinations
I ship my products to Germany, Austria, Switzerland, Norway and Luxembourg.
Delivery to other countries worldwide is available on request. Please contact me before placing your order at saskia.taheri@web.de and tell me which product you would like and the destination country.
I will check delivery availability and provide the shipping costs, payment terms and delivery time in an individual offer. Delivery to other countries is subject to a separate agreement.
2. Shipping Costs
The following shipping charges apply to ordered goods:
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Germany: free of charge.
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Austria: flat rate of €25.00.
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Switzerland: flat rate of €29.00.
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Norway: flat rate of €40.00.
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Luxembourg: flat rate of €25.00.
For delivery to other countries, shipping costs are calculated individually according to the destination and shipment size and communicated to you before you place your binding order.
3. Import Charges and Customs Duties
Deliveries to countries outside the European Union, particularly Switzerland and Norway, may incur additional charges. These include import VAT, customs duties and carrier clearance fees.
You are responsible for these charges unless they are expressly included in the stated total price or otherwise agreed in the individual offer. They may be collected by the relevant authorities or the carrier.
Statutory provisions apply to responsibility for the costs of returns or unaccepted shipments. Information on return costs when exercising an existing right of withdrawal is provided in my Withdrawal Information.
4. Production Time and Delivery
Production usually takes 2–4 weeks from receipt of payment and, where required for production, receipt of your clothing at Handmade by Matima.
If both are required, the production period starts once both payment and clothing have been received.
Shipping time to the destination country is additional to production time. The delivery period applicable to your order will be stated in the online shop or individual offer before you place your binding order.
If delays occur after the contract has been concluded, I will inform you promptly. This does not automatically extend an agreed delivery deadline. Your statutory rights in the event of delayed delivery remain unaffected.
5. Payment Options
In my online shop, the following payment methods are available:
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PayPal
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Klarna
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Apple Pay
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Google Pay
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Bank transfer (payment in advance)
The payment methods available for your specific order are shown during the ordering process. For individually agreed orders, the available payment options are stated in the offer.
Payments are processed through the selected payment provider or, for bank transfers, through the banks involved.
If paying in advance, you will receive bank details and payment information during order processing. Production starts after payment is received and, where required, after your clothing arrives.
6. Retention of Title
The goods supplied remain my property until paid for in full.
7. Custom-made Products and the Right of Withdrawal
Many of my products are made to your individual specifications or personalised.
Under Section 312g(2), point 1, BGB, there is no statutory right of withdrawal for goods that are not prefabricated and whose manufacture is determined by your individual choices or specifications, or which are clearly tailored to your personal needs.
Your statutory warranty rights remain unaffected.
For further information, please see my Withdrawal Information.
8. Damaged Shipments
Please check your shipment for obvious transport damage on receipt.
If you discover damage, please report it to the delivery person as soon as possible and inform me at saskia.taheri@web.de.
This request helps me pursue claims against the carrier. Failing to report damage to the delivery person or contact me does not affect your statutory rights, particularly your warranty rights.
Last updated: September 2026